Tata Consultancy Services (TCS) on Wednesday said it has bagged a six-year contract from the Department
of Posts (DoP) worth over Rs
1,100 crore.
The
end-to-end IT modernisation programme to be implemented by TCS
will equip India Post with modern technologies and systems to enable it to
provide services to customers in an effective manner, TCS said in a statement.
The scope
of the project, dubbed India Post 2012, includes developing and supporting
mail, finance and accounts, HR,
and customer interaction management solutions for all channels including Rural
ICT platform.
Under the
deal, TCS will also manage data migration, infrastructure, Service Level
Agreement (SLA), call centre and centralised 24x7 service desk operation for
DoP, it said.
The
end-to-end security solutions, Enterprise Management System (EMS) and over all
integration for entire system is the responsibility of core system integrator (
CSI), the statement said.
"India
Post has a vision of being a technology-enabled self-reliant market leader and
is looking to move from a government service provider to a customer-enabled
service provider where the customer will be the focus of multifarious service
delivery platforms," DoP Secretary P Gopinath said.
Increased
urbanisation, demand for financial services,
increased funding by the government
for the weaker sections and the rural sector have opened up new opportunities
for India Post, which has necessitated development of new processes and
supporting technology.
"The core system
integrator project is about service delivery transformation through a
technology-led, service- oriented approach to offer world class delivery of
postal services to Indian citizens," TCS Vice President and Global Head
(Government Industry Solutions Unit) Tanmoy Chakrabarty said.
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