Chennai : Two post offices
in the city have been accorded ISO certification for providing quality
services. The head Post Offices on Anna Salai and Mylapore were granted the
certificates under the service quality management systems in accordance with IS
15700: 2005. They were among the five post offices that were granted the
certification. The other post offices were those in Tiruchirapalli, R.S. Puram
in Coimbatore and Palayamkottai.
Shri Mervin Alexander,
Postmaster General, Chennai City Region said that the certification provided by
the Bureau of Indian Standards (BIS) is valid for three years. These head post
offices were chosen for ISO certification as they followed the norms for transactions
specified in the citizen’s charter.
The norms include following
a specific time limit given for various transactions such as booking of
registered articles and insured parcels, money orders, speed posts and savings
certificates. The post offices also delivered postal articles on time.
They also made other improvements to the services
provided including creating a postal forum consisting of residents, an internal
audit of the quality of services on a regular basis and feedback forms for
customers.“We are now planning to ensure such quality of service is in place at
other head post offices too, in order to obtain ISO certification,” Mr.
Alexander said.
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