INDIA: The letter that travels to our
door may have new technology stamped all over. As the backbone of India's
communication for over 150 years, the DoP plays a crucial role in the
socioeconomic development of the nation. Urbanization, increased demand for
financial services and increased funding by the government for the weaker
sections and the rural sector have opened up new opportunities for the DoP and
necessitated the development of new processes as well as supporting technology.
SAP AG announced that the Department
of Posts (DoP), the government-operated postal system of India, has chosen SAP
solutions to strengthen responsiveness and reliability across more than 155,000
post offices.
With this implementation, the DoP
aims to deliver faster and more efficient services to the citizens and
government and private organizations of India. The DoP is now one of more than
30 postal customers globally that have chosen SAP solutions to make
mission-critical and customer-facing processes more effective, as shared in the
announcement.
"SAP postal services customers
are leveraging the latest technology to transform their business, from
improving efficiency in back-office and core processes to creating new lines of
operations within their existing infrastructure," said Hans G. Landgraf,
head of Business Segment Postal, SAP AG. "With our experience, SAP is
eager to help India's Department of Posts improve its business and increase
transparency across its organization in order to meet the changing demands of
its customers."
Armed with a transformation charter
that includes a complete overhaul of operations under an IT modernization
project, the DoP will leverage SAP applications that include SAP ERP, SAP
Customer Relationship Management (SAP CRM) and SAP Supply Chain Management (SAP
SCM) to help increase process efficiencies and meet its business, social and
financial inclusion goals. As the DoP generates revenue of more than EUR1.1
billion while employing nearly 474,000 employees, it will also implement SAP
solutions for streamlining internal processes in the areas of human resources,
payroll processing and finance and accounts.
In addition to running core and
back-office operations, SAP Sybase Adaptive Server Enterprise, SAP Sybase IQ
software, SAP BusinessObjectsTM solutions and SAP Data Services
software will offer the DoP the data warehousing and business intelligence (BI)
needed for its entire operations system.
The Government of India also intends
to utilize the DoP's vast network for its direct cash transfer function, which
aims to reduce leakages, cut down corruption, eliminate middlemen, target
beneficiaries better and speed up transfer of benefits to eligible individuals.
Workers across India, especially those in rural areas, will be able to reap the
gains from the direct benefits transfer (DBT) leveraging their existing savings
accounts in post offices.
Today, the DoP delivers more than six billion articles every year
through its elaborate network of offices. The reengineering of business process
using SAP solutions will enable the DoP to increase its engagement with the
Indian population through more customer interaction channels. SAP software
purportedly will help the organization improve automation of core processes
including postal counter automation, track and trace, logistics post,
e-commerce and customer interaction channel.
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